交流无国界,只要你大胆!
自己一个人苦苦修炼口语是不是很孤单很没有目标,不如从今天开始一起加入KAKA礼节美语。
节目搜集了各种场景可能会用到最常用最流行的词汇,短语和句型。
每天一期,让大家24小时浸泡在地道的美语中,学习记得要日积月累哦!:)
不要犹豫,快点加入我们吧,有你一定会更精彩!!!
Come on~
陈豪在北京的ABC美国公司工作,他的美国同事Amy来找他谈事儿。
(Office ambience)
A:Hi Chen Hao, have you got a minute?
C:Amy, 刚才你过来的时候,我正在电话上。
A:---1---.
C:嗨,别提了。我刚才一直在电话上等。想挂,可是好不容易才打通,挂了又得从头来,我就在那儿傻等着,烦死了。
A:---2---.
C:半分钟,别说半分钟;我刚才足足等了半小时。不过,Amy, 说实话,我让别人等的时候,有时候也容易把时间忘了。What can I do?
A:---3---.
C:就是这么回事。在电话上等,确实觉得时间过得特别慢,所以越等越不耐烦。
A:---4---.
C:没错,一般情况下,我都会让客户在电话上等着别挂,我马上设法帮他们解决问题。
A:---5---.
C:在线上等别人接你的电话和等别人去帮你查资料有什么不一样呢?
A:---6---.
C:我怎么还是不明白?
A:---7---.
C:噢,他们知道对方是在为自己解决问题,所以等得心甘情愿。那些等着别人接听电话的人呢?
A:---8---.
C:没错,我就经常怀疑对方是把我给忘了。
A:---9---.
C:还有呢?
A:---10---?
C:对呀,在线上等电话是越等越急,越急就容易胡思乱想。
A:---11---.
C:没错,那客户肯定很不高兴,觉得我没有礼貌。
A:---12---.
C:如果没办法马上接电话,我通常都会让秘书请客户决定,是在线上继续等,还是在电话信箱里留言。
A:---13---.
It's not polite to hang around when someone is on the phone so I decided to come backI know what you mean. Putting callers on hold for more than thirty seconds is bad for customer relationsWatch the clock. Time passes quickly for the person who is busy with other callers or issues, but for the person on hold, time creeps bySince your job doesn't involve answering other people's calls, I would guess that your callers are waiting for you to look up information while they holdThere is a difference in holding for someone to answer the phone and holding for someone to look up information for youIf you ask people to hold while you are looking up information or trying to help them in some way, they are willing to waitPeople are happy to wait while you work on their behalfWhen you take your time getting to the call, the caller starts to imagine all sorts of scenariosThe caller may suspect you don't think the caller is importantMaybe you don't value the caller's timees, and the result is that your caller is pretty annoyed when you finally answer the phoneExactly. So if you want to avoid making people feel unimportant or ignored, pick up your phone as soon as you know you have a caller waitingExactly, good business etiquette as usual is to be considerate of the other person这篇材料你能听出多少?点击这里做听写,提高外语水平>>
kaka礼节美语:027 Politely Placing Callers On Hold
英语社
人气:5.4K
相关文章:
- kaka礼节美语:006 Personal hygiene
- kaka礼节美语:039 Confrontation in the Workplace
- 中国导演贾樟柯获戛纳电影节最佳剧本奖Chinese Director Jia Zhangke Won Best Screenplay Prize At The Cannes Film Festival
- kaka礼节美语:019 Identifying Yourself over the Phone
- kaka礼节美语:037 Polite Behavior at the Office Party
- kaka礼节美语:019 Identifying Yourself over the Phone大纲
- The english we speak(BBC教学)第204期:Like turkeys voting for Christmas 像火鸡支持过圣诞节一样
- 第209课:Do you think it is acceptable to keep wild animals in a zoo?
- 中日邮政银行IPO的不同启示 China and Japan postal bank IPOs tell tale of two markets
- kaka礼节美语:035 Small Talk in the Office
热门推荐
- 1(socialist real estate market) couples (public ownership and monopoly,competition and planning)是什么意思
- 2第67课:Would you like to learn a skill like carpentry?
- 3Big Four (Barclays Bank,Lloyd's Bank,Midland Bank,National Westinster Bank)是什么意思、英文翻译及中文解释
- 4Agricultural Bank of China is placed under the authority (of the People's Bank of China)是什么意思、英
- 5VOA流行美语 Unit 206:chock full和doohickey
- 6希拉里反对TPP协定 Hillary Clinton opposes Barack Obama's landmark trade deal
- 7kaka礼节美语:025 Hiding Behind Voice Mail
- 8kaka礼节美语:026 How to Introduce Yourself in Busines
- 97名年轻运动员点燃开幕式的圣火 7 young athletes light Olympic cauldron at lively opening ceremony
- 10第205课:Do you think alcohol should be illegal?
猜你喜欢
- 1The english we speak(BBC教学)第277期:You're pulling my leg! 你在愚弄我
- 2亚投行将资助中亚公路项目 China led bank approves funds for projects along new Silk Road
- 3kaka礼节美语:007 Apologize大纲
- 4kaka礼节美语:007 Apologize
- 5appropriations for capital construction projects undertaken by local governments是什么意思、英文翻译及中文解释大纲
- 6(China's economy would) take its place in the front ranks of the world是什么意思、英文翻译及中文解释
- 7第204课:Do you like drinking alcohol?
- 8美语情景对话 第1317期:Would you rather work for a large or small company?
- 9anchoring bulkhead (sheet pile bulkhead) E 02 D 5/76 固定建筑物是什么意思、英文翻译及中文解释
- 10第320课:Why do you think some people like gambling?
- 11美式英语正音训练第24期:Exercise 1 27 Descriptive Phrase Story The Ugly Duckling
- 12第217课:Can short people be good basketball players?
- 13(joint venture shall have provided,)in a form acceptable to the bank,collateral security是什么意思、英文翻译及中
- 14alkylsulphonyl alkylcarbonyl dyes是什么意思、英文翻译及中文解释
- 15appropriations for capital construction projects undertaken by local governments是什么意思、英文翻译及中文解释
今日热门
- 1雅思口语part2范文:Describleashoporamarketthatyouliketogoto
- 2artificial leather with finishing layer consisting of polyacrylates,polyamides or polyuret是什么意思、英文翻译
- 3美语情景对话 第1305期:Do you think animals should be held in captivity? 你认为动物应该圈养吗?
- 4The english we speak(BBC教学)第273期:Burn a hole in your pocket 花钱如流水
- 5Home on the Way
- 6妇女节英语作文:On Womens Day
- 7英语hold on的中文是什么意思
- 8on+teamwork英语作文
- 9初中英语演讲稿 On Graffiti
- 10carriers for supporting carriers when working in the field pest control A 01 N 25/00 生活需要是什么意思、英文翻译及
更多推荐
- 1binding strake是什么意思、英文翻译及中文解释
- 2德语短语学习:如何表达“没得商量”
- 3有关于英语常用句型学习
- 4在吗的日语怎么说?
- 5卡琳娜·卡普的英文名有哪些、意思相近或谐音的英文名怎么取
- 6active carbon是什么意思、英文翻译及中文解释提纲
- 7after tax deduction是什么意思、英文翻译及中文解释
- 8高级口译成语表达英语
- 9割断湖是什么意思、英文翻译及中文解释
- 10三介子是什么意思、英文翻译及中文解释
- 11call的同义词
- 12愉悦口语:第256期 偷偷地英文怎么说
- 13grid origing是什么意思、英文翻译及中文解释
- 14商务韩语单词:市场管理专业用语
- 15声阻尼材料是什么意思、英文翻译及中文解释